1. BOOKING
A deposit of 30% of the property rental must be paid. No contract with us will exist until we have received this amount and the booking form duly signed and have consequently confirmed your booking. Should you later cancel, cancellation charges will become payable in accordance with paragraph 3.
2. PAYMENT OF THE BALANCE
The balance of the payment must be paid at least eight (8) weeks before your arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within eight weeks of arrival date, you will be required to pay the full cost of your holiday at the time of booking.
3. CANCELLATION BY YOU
It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost:
a. 8 weeks or more before arrival 30 % (deposit)
b. 7 weeks before arrival 50 %
c. 6 weeks before arrival 100 %
All cancellations must be sent to us in writing and signed by the signatory of the booking form. Security deposit will be fully refunded.
4. CANCELLATION OR ALTERATIONS BY US
Although it is unlikely that we will have to make any changes to
confirmed arrangements, it could occasionally happen, and we will
advise you at the earliest possible date. If for any reason beyond our
control we are unable to provide you with the property you have booked, we reserve the right to transfer to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.
5. MINIMUM LETTING PERIOD
On most of the properties, especially during high season, the minimum letting period is two weeks. One week rentals, if accepted, will carry a surcharge of 15%.
6. NUMBER OF GUESTS
Only those persons stipulated on the booking form may use the property. The number of people must not exceed the number of sleeping place indicated in the booking form. Should the key holder find more persons than those stated, it is totally up to his discretion to ask the clients to vacate the property.
7. INSURANCE
It is a condition of booking that your party is covered by comprehensive travel insurance including coverage against trip cancellation and against personal injury. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker about this. Your signature on the booking form confirms that you are covered by such insurance.
8. ARRIVAL AND DEPARTURE TIME
Arrivals and departures are on Saturdays only, unless agreed differently at the time of booking.
Check-in time is from 3 pm to 8 pm. Check-out time is before 10 am. In case of flight delays or inconvenience while travelling, clients should contact us at the earliest. We will do our very best to assist you, however we cannot guarantee check-in if later than 10 pm.
9. SECURITY AND TELEPHONE / INTERNET DEPOSITS
A security deposit as stated in the price list is payable at the time of
booking. This is to cover during your stay the cost of any damage or
breakage to the property or its contents. The amount, less any applicable claims will be refunded to you by bank transfer within 6 weeks of your departure date. If the property has an outgoing telephone line and you wish to have unblocked for Internet or International calls, you will be asked for a deposit of 250 euro cash.
10. COMPLAINTS
We have visited and checked each property. The descriptions displayed on our website and catalogue are accurate and made in good faith. However, we decline all responsibility for any modifications made by the owners without our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity, nor for the breakdown of the swimming pool filtration system. We will do our very best to assist you and solve these problems as soon as possible. If you have any problem during your stay, which cannot be satisfied by dealing directly with the property keyholder, you should contact us immediately. It is impossible for us to help you to claim compensation from the owner if you do not contact us during your stay. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who
decide to leave the property earlier without our knowledge lose all rights to any eventual refund or rebate.
11. BEHAVIOUR & DAMAGES TO THE PROPERTY
The client signing the booking form is responsible for the correct and
decent behaviour of his party. You are responsible for any loss or
damage that you or members of your party may cause to the property or its contents. You are required to report any damages to the property keyholder or to us and to bear the cost of repair or replacement. Should you or any member of your party behave unrespectfully towards the property and its contents, the keyholder has the right to ask all guests to vacate the property immediately.
12. ENTERTAINING AT THE PROPERTY
Entertainment parties and functions involving a large amount of invitees are strictly prohibited unless fully approved by the property keyholder in advance and notified to us. Should you make an unauthorised use of the property in such a way, the keyholder has the right to ask all guests to vacate the property immediately.
13. GUEST INJURY DISCLAIMER
Neither the owner of the property nor us, can be held responsible for any accident or injuries occurred to all guests during their stay at the property under any circumstances.
14. CHILDREN POLICIES
Children are generally accepted in our properties. However, some
property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) in the party before finalising a booking.
15. PETS
Pets are generally not accepted in our properties. If you want to bring
one with you, please check with us first to have authorisation from the owner. If accepted, you will be asked for an additional security deposit. Please be advised that in many properties there are already some pets.
16. SWIMMING POOL
The swimming pool, when available, will be kept clean and operational by the property staff. If your rental period is before 01 June or after 01 October, please check with us if the swimming pool is operational. Some but not all properties, will provide pool towels for guests use. Beach towels are not provided and guests are required to bring their own.
17. CLEANING & MAID SERVICE
The property will be cleaned at the beginning of the rental period, before your arrival. However, guests should leave the property clean and in order at the time of their departure. If the property is not left in acceptable conditions the sum of euro 50 per bedroom will be deducted from the security deposit. Linen change and general maid service are provided once a week unless agreed differently at the time of booking.
18. EXTRA DAILY MAID SERVICE
All properties provide at least once weekly maid service, including weekly change of bed linen and bath towels. Should you require daily maid service, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service.
19. COOK SERVICE
Most properties do not provide cook service unless specified otherwise. Should you require a private cook or a caterer, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service.
20. WATER AND ELECTRICITY
Please note that some of our properties are located on small islands with several problems of drought. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to reestablish its supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.
21. PHOTOGRAPHY
Photographs taken at the property cannot be used or sold for profit
without written authorisation from us and from the owner.
22. VALUABLES
Valuables left at the property are at the clients' risks. Neither us nor the owner (and the property staff) can be held responsible for their loss or misplacement.
23. LAW - JURISDICTION
In the event of any dispute concerning the terms and conditions of this contract, the parties agree that any such disputes shall be settled by International arbitration in accordance with the Rules of Conciliation.
